Member (B2C)
Writing samples
Consumer-driven health plans (CDHPs) with a health savings account (HSA) can be a complicated plan for members. This brochure used plain language and graphics to explain the advantages of these plans and how they can benefit consumers.
Members are often confused and frustrated by the claims process. This welcome guide included a section that showed step by step how claims are paid.
Live chat is an easy way for consumers to reach a company when they have questions. This flyer illustrated how members could use live chat to get quick answers.